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What's Behind HP's Printer Reorganization?
by Kelly in , , , ,

Reorganizations are usually done when a division, unit or company is performing poorly or not executing properly. They tend to be quite disruptive, complete with layoffs. So why in the world would a company reorganize one of its most successful divisions?

In the case of HP, it has begun a restructuring of its Imaging and Printing Group (IPG) to offer some efficiencies, but it won't be anywhere near as big a change as is normally associated with a reorg. No one, for example, is going to lose their job.

"There's no big change or anything to signal," Alyson Griffin, a spokesperson for HP, told InternetNews.com. "It's literally just a follow on from our Print 2.0 transformation last year and a continuing effort to streamline the organization."

HP's Print 2.0 initiative is designed to connect better with the digital age with support for new devices and means of capturing, sharing and displaying images.

The five previous divisions, run by Vyomesh "VJ" Joshi, who has led the group since 2000 and will remain its head, were LaserJet, InkJet, Graphics, supplies, and Enterprise. Graphics remains unchanged. It will continue to support everything from billboards to packing slips with their printing supplies.

Connecting products with their parts

One of the shortcomings of the old structure was that parts were separate from the devices, so things like ink and paper were separate from InkJet and LaserJet. Now all of the InkJet parts will be in the InkJet unit and LaserJet supplies like toner will under the same roof as the printer.

InkJet and its supplies, as well as Web solutions, will be streamlined into one group while LaserJet and enterprise, due to their natural pairing, will become the third group. "We basically said 'hey, let's make this tighter', so we can be more agile, reduce cost structure, enable growth and enhance the customer experience," said Griffin.

Analyst Shaw Wu of American Technology Research figured it wouldn't be a huge change. "I think it's just adapting the business to cope with the realities of the market, and what's likely to emerge as the newer reality," he said. "It's already a pretty decent business as it is. I think it's just a feeling that the new culture with [CEO Mark] Hurd is they don't want to rest on their laurels."

Indeed, the IPG group is one that should be treated with the old maxim "If it ain't broke, don't fix it." IPG revenue grew 6 percent year over year in the first quarter to $7.6 billion. Operating profit was $1.2 billion, or 16.2 percent of revenue.

Peter Grant, a research vice president with Gartner, said this looked like the work of Mark Hurd. "Hurd is good at trying to squeeze out redundancy," he said.

"I think he's just looking for synergy and he has aligned LaserJet with the commercial business, which makes sense, and InkJet with retail, which is where they sell. They have the same customers and the same channels."

Source:internetnews.com/hardware/article.php/3754226/Whats+Behind+HPs+Printer+Reorg.htm
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Windows Vista finally made to play nice with Dell printer
by Kelly in , , ,

Windows Vista has its share of compatibility problems but when a senior Microsoft employee is dispatched to a customer to fix a driver issue, things are bad. The average consumer will never get this level of help but one Charles Walling did get it.

The SeatlePI must be reaching for stories because this isn’t really news, in fact, it’s not much of anything. Yet here I am writing about it. The headline “Man gets Windows Vista to work with printer” reads like something The Onion would print.

Charles Walling was trying to get his Dell 942 printer to work in Windows Vista but it wouldn’t. He had installed the XP drivers at first which were not compatible with Vista. Then he installed the proper Windows Vista drivers which also did not work.

The problem was that the drivers for XP did install but installed to the wrong location because of the new directory lay out and security measures that Vista has to prevent certain changes. The drivers were simply blocked from functioning correctly.

Installing the Vista drivers didn’t help because both of them together did no play nice. The Windows XP driver could not be uninstalled.

Tom White, the test manager for documents and printing in Microsoft’s Windows Experience group was sent out to Walling’s home to diagnose and fix the problem.

White was able to fix the computer by downloading a patch from Dell that removes the XP driver which allows the installation of a clean Vista driver. Things were not made easy by Walling’s slow dial-up connection. But, the printer is working, Vista is happy with it and Microsoft lived happily ever after.

Source:vista.blorge.com/2008/06/19/windows-vista-finally-made-to-play-nice-with-dell-printer/
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HP Printer Support: HP Officejet H470b
by Kelly in , ,

The H470b is the latest business-focused mobile printer from HP and it is the successor to the 460cb. While there are some minor improvements we'd like to see, there is little to dislike about the H470b. It is one of the most versatile and portable printers on the market for people who are on the move.

Weighing 2.27kg and with dimensions slightly larger than an A4 sheet of paper, the H470b is designed for portability. The printer comes packaged with a leather case for extra protection. This can be left on the printer while using it, although changing the ink cartridges requires it to be taken off.

The H470b's connectivity is impressive. The retail model only allows a standard USB connection, but users have the option of purchasing separate dongles to enable Bluetooth and Wi-Fi connectivity. There is an integrated Wi-Fi profile switch on the printer. This allows users to save up to three different wireless profiles. We would have liked Bluetooth and Wi-Fi to be built directly into the device rather than being optional add-ons.

Mobility is maximised through the H470b's replaceable 2300mAh Li-Ion battery, which HP claims is capable of printing up to 480 pages per battery charge (charging it takes two hours). This rating is based on a USB connection and printing at normal quality; real-world usage will probably result in slightly less battery power. The majority of our testing was done over either Bluetooth or Wi-Fi, but even then we managed to print nearly 75 pages at differing qualities before the battery ran out. Given the relatively short charge time required, the battery will suffice for most daily business and travel tasks, although it may require a nightly charge for heavy use.

Printing speeds were slower than conventional printers, but still acceptable. Draft quality text documents printed at 5.7 pages per minute; normal quality pages printed at 2ppm, which is slightly faster than the 460cb. Text documents with colour graphics were slightly slower: 5.9ppm at draft quality and 2.3ppm at standard. Standard 4x6in photos printed in 1min 40sec. The printer's small size prevents it from competing with conventional printers and multifunctions in regards to speed, but for portable use this is more than acceptable.

Quality was quite impressive. Unlike some of the text accuracy issues we had with the HP Photosmart C7280, documents from the H470b had clear, readable text that wasn't messy. Colour was somewhat exaggerated; this can be explained by the use of a two-ink system. It's clear that HP doesn't encourage using the H470b as a regular photo printer – HP printer installation the included software doesn't allow A4 photo printing – although it promotes using the printer to make marketing materials in-house. Straight colours were easily printed by the H470b, but it had some problems with photos integrated in documents — even the simplest pictures exhibited a high level of banding. 4x6in photos weren't as susceptible to this issue, although they retained a low level of banding. Better handling of banding issues would have been appreciated, but the H470b's text results are sufficient for business usage.

The H470b is one of HP's most efficient printers, with a cost per page of 20c. Page yields are appropriate for normal usage, and an optional ink holder accessory allows opened inks to be safely kept if needed.

Source:pcworld.idg.com.au/index.php/taxid;2136212577;pid;5685
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