Computer repair includes software and hardware repair. Hardware repair is needed when any part of the computer is not functioning as expected. Software repair is required when any software program is not executing properly.

Need of computer repair

Computer repair is needed for making your computer function properly. Your computer will function properly if all its its parts are working properly. Some of the issues for which you require computer repair are as follows: 

Computer automatically shuts down

·        Computer takes much time in launching applications

·        Computer system crashes or locks up

·        Blue screen error

·        Computer makes beeping sound when switched on

The reason for most of the computer issues is the lack of maintenance.. For maintaining your computer and optimizing its performance, you have to update software regularly, clean registry, empty cache files and many others.

In case, you have the knowledge about how to repair your computer, you can perform it yourself. But if you do not have any knowledge in this field, then you can contact a computer repair technician.

Computer repair technician is a person who will repair your computer either through online or on-site. Online computer repair is preferred in case your computer needs software repair. If you want to go for online computer repair, all you need to have is an Internet connection. Online computer repair saves your from the pain of taking your computer to some technical services center or inviting some technician at your own residence.

These days most of the companies offering online computer repair adopt the method of remote desktop connection. Technician will access your computer with the use of software made for remote desktop connection. But you have to give him permission for doing so. After getting permission, he will diagnose your problem and after that resolve it. Technician will install, reinstall or uninstall any software, or modify some of the settings for resolving issues.

In case of hardware repair, you have to call a technician in your premises. Technician will diagnose all of your peripheral devices, in case of any faulty one, he will replace that one. He will also update drivers of peripheral devices.

So, it can be said that computer repair is required when your computer is not functioning as expected.

More Technical tips and tricks for your computer>>

Microsoft XP Help 

Technical Support: Fix your computer issue 

Technical Support 

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Windows XP is an operating system developed by Microsoft. It is one of the most popular operating systems among the computer users. Microsoft had released many service packs for XP. These service packs have added some new features and also help in fixing some problems faced by XP users.

In case you are an XP user, you may also face some technical issues related to it. For getting information about how to resolve your technical issues related to XP, you can visit Microsoft 's  website for technical support.

You can get a lot of information about Windows XP from Microsoft support website. You can get information such as

·         How to install XP

·         How to reinstall

·         How to maintain your computer

·          How to keep your personal data more secure

·         How to set up and maintain your network

·         Some time saving tips while using Internet Explorer and Outlook Express

·          How to transfer pictures directly from digital camera to computer

·          How to create and edit home movies

When you face any technical issue such as how to edit Boot.ini file, how to view and manage event logs in Event Viewer, how to install and use Recovery Console, how to configure file sharing, how to restore XP to a previous state, how to configure Internet connection sharing, and how to create basic disks and partitions, then you can take assistance from Microsoft support website. Microsoft also offers assistance through e-mail, phone or online tech support.

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As computer is a machine consisting of hardware and software, which are working in mutual collaboration, vulnerability is always linked.

Some common issues can be disclosed as:

· No sound issue

· Application not responding

· Mouse and keypad stops functioning

· Windows registry error

· .dll file missing error

· Slow browsing

· Pop-ups and ads getting flooded

· No boot issue

· Slow boot

Very first step towards fixing a computer issue is to keep patience.

A deep observation of the system, speaks in itself about, how to fix the computer?

Before going ahead to fix a particular issue, understand the reason behind. For instance computer freezing or slow performance may be on account of virus attack or registry corruption. Knowing the depth of issue will help you to fix computer issue in a better way.

No sound issue can happen due to hardware failure or driver failure. Most of the time there could be a physical connection fault. Driver re-installation is the rare situation and sound card failure is even rarer. Hence, don’t throw away your money. You can fix the computer with simple troubleshooting through the control panel. Go ahead, nothing is impossible.

Internet browsing has become the addiction. No one can abdicate it. But you may find the browsing too getting annoying and dangerous. It may be directing you towards any unknown destination, from where important details can be hijacked. Hence, your privacy is on bet. So you should be always cautions and try to fix this computer issue with installation of suitable anti-spyware.

Many leading enterprises are offering remote and on-site visit technical support too, to fix your computer issue. You can subscribe for suitable service package as a result of which you can fix unlimited computer issues against a single annual premium.

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Microsoft has introduced a variety of products like Windows operating system, Microsoft Office suite, Internet Explorer and many more, which are user-friendly and reliable. But with growing competition and wide user base, it has become essential to develop suitable platform to discuss and resolve the issue related to them. Hence, Microsoft has joints hands with leading tech expertise to deliver quality solution.

Services of Microsoft help provider can be categorized as follow:

Installation and upgrade application/system software

Microsoft help service provider helps you to migrate from older to the latest operating system Windows 7. If you have got bored with using your older browser or Microsoft Office suite, get it upgraded to latest Internet Explorer 8 and Microsoft Office 2007 simultaneously.

Microsoft help agencies would scan your PC in no time with Windows 7 Upgrade Advisor. It will check the potentiality of your computer against Windows 7. Report will recommend about the next step.

Above step will bring two installation situations in front of you.

Upgrade installation: Customers who have uploaded Windows Vista during June 26, 2009 to January 31, 2010 are eligible for a free Windows 7 upgrade. Intra upgrade has also been facilitated by Microsoft help provider where users of windows 7 Starter, Home Premium and Professional editions can migrate to higher editions

Under upgrade installation all your settings and files will be preserved as it was to the new version.

Custom installation: You can preserve your settings and files with latest Windows Easy Transfer. Here, you need to get the complete Windows 7 installation CD and perform installation task.

Software and hardware compatibility

Microsoft help service providers would help you, if you are in helpless situation. You may find certain programs are not compatible to latest Windows operating system. For both Vista and Windows 7 users, presence of compatibility mode and Windows XP mode is a gift, which can be tweaked around to run any older program.

Security and privacy maintenance

Enterprises dealing in Microsoft help have experienced tech savvy personnel who can manage privacy of your system. You can view your computer usage from remote places as well as can put control over the Internet usage of your kids. You can also enjoy safe online banking and shopping under the surveillance of Microsoft help provider.

System repair and recovery

On account of any issues pertaining to hardware or user mistake data on your computer/server may get eradicated. Hence, preservation of data is an important aspect of IT industry.Microsoft support providers have decent technical group, to take care of everything related to system restore and data backup.

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Dell Support: Dell offers vivid group of desktops, laptops, PDAs, computer components and computer peripherals.. Dell support is available round the clock to deal with all sorts of user’s issues like:

·         Security threats

·         Slow performance of PC

·         File sharing issues

·         Driver compatibility issues

·         Error related to operating system

Motive of Dell support:

·         Ensure better security setup and settings to your system

·         Optimize your system performance

·         Update your system software and application software

·         Perform consistent monitoring of hardware component

·         Ensure effective data backup

·         Installation of suitable peripheral devices

Effective Dell support is available according to user group and is discussed as follows:

Home users: Dell support offers regular PC health checkup programs to compete with ever evolving issues. If required, dell technical support can upgrade your system or application software. They will also ensure that you have the best compatible device driver to gain maximum of your application software. Your system will be equipped with effective firewall and security to prevent intrusion of unwanted programs.

Business users: Dell supports the small scale business group who has the need to customize and virtualize the IT infrastructure.

Enterprises: Dell support offers best data base management technology to Enterprises so as to retain them for longer time. A Dell support does proactive system management so that you can keep your business running efficiently. Enterprises would get best of server services to design flexible and responsive IT infrastructure with deployment of compatible Terminal server. They will also monitor server security on regular basis.

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If you are unable to boot your PC, this article will shed some light on how to get a computer that is not working at all or how to get back to the state before your computer was broken.

Try the following steps to repair your PC.

STEP1. Turn on your computer. While your computer is turning on, open the CD drive and put operating system installation disc into it.

STEP2. Turn off your computer and then back on, installation process to your hard drive will start once the computer boots from the disc. Choose to reinstall windows and continue with the prompts. Doing this will wipe all the content on your C drive. Therefore, it is recommended to install another hard drive first and install windows on that hard drive.

STEP3. Reboot your system and few prompts will come up. After this the computer will have windows installed on it and should be able to connect to Internet.

If still you are unable to boot your PC, we at iYogi use the most advanced remote computer repair technology. We provide high tech support for your personal computer issues or malfunctions related to software.

We are committed to provide superior customer experience. We understand your problem and troubleshoot your issues. Our comprehensive range of services ensures peak performance to keep your PC up-to-date.

iYogi advantages

· Bring unparallel Technical support services for your PC to keep it running at top speed

· Easy and secure remote computer support anytime, anywhere.

· Deliver innovative technology and services you can trust.

· Our services ensure peak performance.

· We use remote access technology to resolve your issues quickly.

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Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

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