When Microsoft Windows XP Service Pack 3 was first issued in 2008, many computer users experienced a wide variety of incompatibility issues that affected many normal computer functions, including printer drivers. While many of those issues have now been corrected, some Service Pack 3 problems can remain. There are several ways to try to correct or troubleshoot this problem, especially if you have only recently downloaded and installed Service Pack 3 or added a new printer.
Instructions
Uninstall your printer driver and software packages. Go to "Start," "Control Panel," and "Add /Remove Programs" and select your printer software package. Choose to "Remove" it from your system. If you want to be sure you've removed absolutely all of the program from your computer, download and use an advanced software removal tool, such as Revo Uninstaller. Revo Uninstaller will remove even the deepest registry entries for the software, completely erasing it from your machine. The Windows Add/Remove tool does not remove software to this degree.
Disconnect your printer. Reboot your computer. Check to be sure the printer driver is gone by going to "Start," "Printers and Faxes" and looking for your printer. If it is not listed here, it has been removed. If it is still listed, use the Revo Uninstaller tool to take out the rest of the printer registry entries, and reboot again.
Navigate to your printer manufacturer's website and download the latest version of the printer drivers and other software for your printer. In most cases these will be updated drivers that will work with Windows XP Service Pack 3 without problems.
Install the new printer drivers and software packages and reconnect your printer. Reboot. Test your printer to make sure the Service Pack 3 problem has been corrected. If not, continue to troubleshoot.
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